Receiving Your Product

IMPORTANT MUST READ

At the time of receiving your delivery you may be asked to sign for the package(s). It states that you have inspected the package(s) for any visible or physical damage and you are satisfied with the condition of the package(s). The package(s) was inspected before shipment at the factory and the shipper accepted the package(s) in good condition.

INSPECT BEFORE YOU SIGN FOR YOUR SHIPMENT

Do not sign for your shipment until the package(s) has been completely inspected by you! Do not be fooled because the package(s) looks “OK”, inspect all sides, the entire package(s). This package(s) may require a signature and if damage is found, notify the shipper who delivered the package(s) ASAP. Inform the shipper of the damage and ask for further instructions prior to signing and accepting the package(s).

Once you have signed for and accepted your package(s), open the package(s) and inspect for concealed damage. If such concealed damage is found, notify the shipper who delivered the package(s) ASAP. Inform the shipper of the damage, reference the listed tracking number and file a concealed damage report.
 
We at chillwiththegrill.com would like to thank you for your business and look forward to hearing from you in the future. Contact us if you have any questions about your order.